FAQ

Are all sales really final?

Yes. Because we sell sealed, randomized, and market-sensitive collectibles, all sales are final. We will make it right only in these cases: we shipped the wrong item, an item was missing, there was a material error in our listing, there is a credible authenticity problem, or your package arrived damaged and you reported it with photos within 48 hours of delivery.

Do you guarantee hits, autographs, or specific cards?

No. Sealed boxes and packs are randomized by the manufacturer. We do not open or inspect them, and we cannot guarantee any specific card, autograph, insert, parallel, refractor, numbered card, redemption, pack odds, or manufacturer collation.

Can I return a box or pack after opening it?

No. Once sealed product is opened it cannot be returned. This is standard across the hobby and protects every customer from tampered product.

My package arrived damaged. What do I do?

Contact us within 48 hours of delivery with photos of the damaged packaging and item. We will file the carrier claim where applicable and make it right per our Return and Refund Policy.

How do you ship, and how fast?

We ship with tracking on every order. Higher-value orders ship with signature confirmation and insurance. Orders typically ship within 1 to 2 business days. We do not guarantee a specific delivery date since carriers control transit time.

Do you sell single cards and graded cards?

We are expanding into raw singles and graded cards. Raw card conditions and grade estimates are our honest opinion and are not guaranteed. For graded cards, the grade is assigned by the third-party grading company, and minor slab cosmetic wear is not considered a defect.

What about preorders?

Preorder release dates are manufacturer estimates and can change. If a manufacturer cuts our allocation and we cannot fulfill your preorder, we refund you. Preorders are otherwise final sale.

Do market price changes qualify for a refund?

No. The market moves both ways. Changes in a card or product's market value are not grounds for a refund.

How do I reach you?

Use our Contact page and a real person in Phoenix, Arizona will get back to you, usually within one business day.